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2017 Quality Improvement Project: Improving Immunization Clinics

Project Summary: Improve the Immunization Clinics efficiency by improving the length of patient wait times and the length of time the nursing staff take to process the patient for the clinic appointment. These improvements will allow more patients to be served and improve customer satisfaction.

Project Initiation:

The Nursing Division submitted a Quality Improvement (QI) Project Proposal for Improving Immunization Clinics on 9/13/2016. This project proposal was reviewed and scored by the Quality Improvement Committee (QIC) on 12/7/2016. The QIC selected this proposal to be a QI Project in 2017 on 01/18/2017.

The QIC selected staff from CCHD to form the Quality Improvement Project Team (QIPT) responsible to complete this project. Below is the list of the QIPT members.

Quality Improvement Project Team (QIPT) Members:

Name Position Title Level Division Role
Terri Dzienis APC Administrator Management APC QIPT Consultant
Jil Neuman PH Clerk II Support VS Fresh Perspective
Frank Catrone Staff Nurse II Professional Nursing Subject Matter Expert
Kelli Trenger 
Office Manager      
Management   Nursing   Subject Matter Expert  
Patty McConnell 
Sanitarian II/HAN Cord 
Professional EH/OPHI  
Fresh Perspective







QIPT Team Charter: Coming soon


Quality Improvement Project Documents:

QI Project Worksheet: Coming soon

QI Project Action Plan: Coming soon

QI Project Story Board: Coming soon


QIPT Meetings:

The QIPT held meetings to complete the QI project. The below table lists their Meeting Agendas and Meeting Minutes.

Meeting Agenda    
Meeting Minutes





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